Case name
Patterson v. Ticketmaster and Live Nation

Quebec Superior Court file #
500-06-001066-204 (Montreal)

SETTLEMENT SUMMARY

You are a Settlement Class Member if, between May 12, 2017, and March 11, 2020, you purchased one or more Tickets to an Event in the Province of Quebec using a billing address in the Province of Quebec and made a valid request for a refund after the Event was postponed or rescheduled.

If you are a Settlement Class Member, you are automatically eligible to receive one Credit, as described below, and there is no action that you must take to receive it.


Each Settlement Class Member will receive an electronic Ticketmaster gift card with a single credit of fifteen Canadian dollars (CAD $15.00) (no matter how many tickets were purchased) (the “Credit”). The Credit has no expiration date and is not convertible to cash. The Credit may be used towards the purchase of a ticket on the primary market using the Ticketmaster websites or mobile applications. Further terms and conditions are set out in the Settlement Agreement.

The Defendants also agreed to implement an Additional Refund Window: a new 30-day period during which purchasers who still hold their Tickets to any Events in Quebec which have not yet occurred and for which refunds are no longer available will be able to obtain a refund in exchange for cancellation of their Tickets. Class Members holding an eligible Ticket have already been informed of the Additional Refund Window by a separate email sent to the email address they used to purchase their tickets to that outstanding Event. Class Members who receive a refund through the Additional Refund Window will be considered Settlement Class Members and will be eligible to receive the Credit.

Each Settlement Class Member will provide a full and complete release of their claims against the Defendants. The Agreement does not constitute an admission of liability by the Defendants, who have agreed to settle only for the purpose of avoiding a trial and the additional costs and expenses related thereto.

The Settlement also provides that Class Counsel will seek Court approval of its Class Counsel Fees and expenses. These Class Counsel Fees will be paid by Defendants in addition to the Credit issued to Settlement Class Members. Therefore, Class Members will not be required to pay any portion of the Class Counsel Fees.

OPTING OUT

If for any reason whatsoever, you do not wish to be bound by the Class Action or the proposed Settlement, you must take the following steps to opt out of the Class Action and the Settlement Class.

If you do nothing, you will remain a member of the Class or the Settlement Class, as the case may be. You will be eligible to receive benefits under the Settlement (if approved by the Court) and will be bound by any judgments in this Class Action. You will be able to object to the Settlement or comment on it. You will not have the right to take personal legal action against Ticketmaster or Live Nation relating to refunds of Tickets to Events, as defined above.

If you do not want to participate in the Class Action or the Settlement, you can opt out of the Class which also means that you are opting out of the Settlement Class to the extent you would be part of it. You may wish to opt out if, for example, you prefer to pursue your own legal action at your own expense against Ticketmaster or Live Nation.

If you opt out, you will not be entitled to any compensation pursuant to the Class Action or the Settlement. You will not be bound by the Class Action and you may be able to exercise any valid rights of action you may have against Ticketmaster or Live Nation individually and at your own expense (Strict legal prescription deadlines apply, and you should consult your own independent attorney in this regard). You will not be able to object to or comment on the proposed Settlement.

The date after which a member may no longer opt out without special permission is September 24, 2023.

Opt Out Forms received after September 24, 2023, will not be honoured and you will be bound by the Class Action (and the terms of the Settlement Agreement, including the Release provision, if approved by the Court).

A Class member or Settlement Class Member who wishes to opt out of the Class Action may do so before the expiration of the deadline to opt out by advising the Clerk of the Superior Court of Québec in the District of Montréal in writing, indicating the court number 500-06-001066-204 and case name (Patterson v. Ticketmaster):


An Opt-Out Form is available here.

Any Class member or Settlement Class Member who has brought (prior to the expiration of the deadline to opt out) an action having the same subject matter as the Class Action is deemed to have opted out of the Class or Settlement Class if he or she does not discontinue that court action before the expiration of the deadline to opt out.

OBJECTING TO THE SETTLEMENT OR COMMENTING ON IT

You can advise the Court that you do not agree with this Settlement, if you have not opted out of the Class Action.


To present your objection to the Court or comment on the Settlement, you must deliver a document to Class Counsel at the address set out below at the latest on October 2, 2023. Your document must contain the following information:

1. The style of cause and docket number of the Class Action: Patterson v. Ticketmaster Canada Holdings ULC, et al. S.C.M. 500-06-001066-204;
2. Your full name and current address, telephone number and email address;
3. The e-mail address associated with your Ticketmaster account;
4. The grounds for your objection to the Settlement or the comments you wish to make about it.
5. The full name and current address, telephone number and email address of your attorney (if any);
6. Confirmation as to whether you intend to be present at the upcoming Settlement approval hearing.

Yes. You can object to or comment on the Settlement on the day of the hearing, even if you have not submitted the document described in the paragraph above before October 2, 2023.


No. You can object to the Settlement or comment on it without a lawyer. If you wish to be represented by a lawyer, you may hire one at your own expense.


Yes. If, despite your objection or comments, the Settlement is approved, you will still receive a credit if you are eligible. You cannot object to or comment on the Settlement if you opt out of the Class Action.

FOR MORE INFORMATION

For additional information and to access the text of the Settlement Agreement and its schedules, including the Opt-Out Form, please consult the documents section.

This is only a summary of the judgment authorizing the Class Action, the complete text of which may be found here. You may also contact Class Counsel listed below. Your name and any information provided will be kept confidential save and except for the purpose of receiving the benefits of the Settlement or the notices authorized by the Court. Please do not contact the Judges of the Superior Court.

The Settlement Administrator which was appointed by the Court to provide additional information and assist Class Members is:


You may also contact Class Counsel: